Our free shipping is identical to the normal shipping. It is shipped with our courier company and a tracking is issued as soon as the parcel is shipped.
Normal shipping time is 48 hours to main hubs. If your order is placed before 1PM, we will ship the next day, provided it is not a weekend or public holiday. If this is the case, then it will be shipped the next working day.
If the item you purchased doesn't fit your pet, please "contact us" for a replacement. Should we not have the correct size available you can either wait for the correct size to be in stock or we will issue you with a refund.
Yes, the product will need to be as sold and with all the labels still on. Please make sure that the product is in original condition before returning.
Yes, the product will need to be as sold and with all the labels still on. Please make sure that the product is in original condition before returning.
It is 100% safe. We use PayFast for our credit card payments. PayFast is committed to keeping you and your information secure. They have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.
You sure can. We print them in batches, so please let us know the names you want and the size of the harness. We will then add your name to the list and once we have enough to print, we will let you know and send the payment request. Your patches will be couriered to you as soon as they are complete.
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