Help Center

Free shipping comes into effect when you spend R850.00 or more with us.

Our free shipping is identical to the normal shipping. It is shipped with our courier company and a tracking is issued as soon as the parcel is shipped.

Normal shipping time is 48 hours to main hubs. If your order is placed before 1PM, we will ship the next day, provided it is not a weekend or public holiday. If this is the case, then it will be shipped the next working day.

We only use courier companys to ship our products, as the SA post office is too unreliable. 

You will receive the tracking number as soon as the parcel has been shipped. 

Unfortunately not at this stage. However our courier is super quick.

Yes, we sure do. Please contact us for your specific rate. sales@petbound.co.za

There absolutely is one. 

There absolutely is one. 

Just follow the link "Sizing Chart" and you will be redirected the page. 

Scroll to the bottom of the page to find it.

Yes there is a sizing chart. Please click the sizing chart link in the top menu.

If the item you purchased doesn't fit your pet, please "contact us" for a replacement. Should we not have the correct size available you can either wait for the correct size to be in stock or we will issue you with a refund. 

Its super easy. Please click on "harness adjustment' at the bottom of the page to see how to size and adjust your Julius K-9 harness. 

If you wish to return an item, please "contact us" and we can assist with the return. 

Yes, unfortunately you will be liable for the shipping cost to return an item.

Yes, the product will need to be as sold and with all the labels still on. Please make sure that the product is in original condition before returning. 

Yes, the product will need to be as sold and with all the labels still on. Please make sure that the product is in original condition before returning. 

We accept Credit Cards(Visa & Mastercard), EFT, Snap Scan or Bitcoin. 

If you pay EFT, the order will only be shipped once the funds have cleared in our account. No acceptions. This can take up to 48 hours.

It is 100% safe. We use PayFast for our credit card payments. PayFast is committed to keeping you and your information secure. They have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

We sure do. Please use the wholesale tab at the bottom of the page to contact us.

We will gladly look at unique products to list on our website. Please contact us.

We may consider a bulk discount if you have a big order. Please contact us if you wish to price a bulk order.

We do offer back orders. Back orders can take anywhere from 1 week to 3 months. Please contact us to place or query a back order.

You can use the "stockists" tab at the bottom of the page to find a store near you. 

We sure do. 

https://www.facebook.com/petbound

You sure can, in fact, we encourage reviews so that other clients can see the quality of the products. 

Our products are 100% original. We are approved distributors of the Julius K-9 products and the other products in our store belong to us. 

We sure do. Please use the contact us page if you think we can work together. 

It really depends on the event. But contact us and we can see if we can assist.

Please contact us for items that we do not currently have in stock. We have access to the full range from Julius K-9 and our other brands.

No, you need to check the specs correctly to make sure that it will fit your harness. If you need any assistance, please contact us. 

You sure can. We print them in batches, so please let us know the names you want and the size of the harness. We will then add your name to the list and once we have enough to print, we will let you know and send the payment request. Your patches will be couriered to you as soon as they are complete.